Frequently Asked Questions
Everything you need to know about bringing Roman quality into your home.
What is the standard shipping time for furniture and decor?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer white-glove delivery services?
Yes, for large furniture pieces, we offer a white-glove service which includes room-of-choice delivery, assembly, and removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also monitor your status through the 'My Orders' section of your Roman account.
Are your materials sustainably sourced?
At Roman, we prioritize ethical craftsmanship. We use FSC-certified woods and eco-friendly textiles to ensure our products are as kind to the planet as they are to your home.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm, allowing you to pay for your home upgrades over time.